Returns & Exchanges
At Top Floor Gallery, we want you to be completely satisfied with your high-fashion purchase; if you are not, you can return your items within 30 days of delivery for a refund or exchange. All items must be in their original condition, unworn, and with all designer tags still attached to be eligible for processing.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all protective materials and tags are included to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via the portal and drop off your package at any authorized carrier location.
Receive Your Refund
Once our gallery team inspects your return for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing